Returns and refunds
At Satvrn , your satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a hassle-free return policy.
Returns accepted within 14 days
You have 14 calendar days from receipt of your order to return it without any problems. If for any reason you are not satisfied with your purchase, you can return the items within this period.
Free return shipping
Return shipping is free. We'll cover the costs to make the process as easy as possible for you.
No restocking fee
We don't charge a restocking fee when processing returns. We want the process to be seamless and cost-free for you.
Non-refundable items
For hygiene reasons or because these items are final sale items, returns on these products will not be accepted. Be sure to check the conditions of each product before purchasing.
Conditions for return
For a return to be accepted, products must be in their original condition, unused or damaged, and with all tags and packaging intact. If the product does not meet these conditions, we reserve the right to reject the return.
Return process
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Contact our customer service team at contact@satvrn.co to notify us of your intention to return the item.
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We'll send you detailed instructions on how to proceed with the return.
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Once we receive and inspect the returned item, we will process the refund using the same payment method used for the purchase.
Refunds
The refund will be processed once we receive and approve the return, and will be issued through the same payment method used for the initial purchase. Please note that processing time may vary depending on your payment method and bank.
Policy Changes
This Return Policy may be modified at any time to adapt to operational or legal changes. The date of the last modification appears at the beginning of this document.